SHIPPING & DELIVERY POLICY
Delivery Coverage
We currently ship to addresses within Malaysia only, including West Malaysia (Peninsular Malaysia) and East Malaysia (Sabah and Sarawak). We do not offer international shipping at this time.
Courier Partner
All orders are fulfilled and delivered by J&T Express Malaysia.
Shipping Fees
Shipping fees are calculated at checkout based on delivery zone (West or East Malaysia) and order quantity / parcel weight. The applicable fee is displayed clearly before order confirmation. Shipping fees are non-refundable once an order has been dispatched. Where a product tier includes complimentary shipping, this is indicated on the product listing.
No Cash on Delivery
Cash on Delivery (COD) is NOT available. All orders must be paid online in full at checkout. No exceptions.
Order Processing Time
Orders are processed within 1–2 business days after full payment is confirmed. Business days are Monday to Friday, excluding Malaysian national and Kuala Lumpur state public holidays. Weekend and public holiday orders are processed on the next available business day.
During peak gifting seasons (Mother’s Day, Valentine’s Day, Hari Raya Aidilfitri, Hari Raya Aidiladha, Deepavali, Chinese New Year, Christmas, year-end), processing times may be extended. We will notify you via email if your order experiences a significant processing delay.
Estimated Delivery Timeframes
| Delivery Zone | Estimated Time After Dispatch | Total Estimated Time |
|---|---|---|
| West Malaysia (Peninsular) | 3–5 business days | 4–7 business days from order |
| East Malaysia (Sabah & Sarawak) | 5–10 business days | 6–12 business days from order |
These timeframes are J&T Express estimates and are NOT guaranteed. Actual delivery may vary due to public holidays, festive seasons, remote locations, courier delays, or circumstances beyond our control. Goldvion Jewellery Gifting is not liable for courier-caused delays.
Order Tracking
Once dispatched, you will receive a J&T Express tracking number via email. Please allow up to 48 hours after receiving your tracking number for the shipment status to become visible on J&T’s tracking system.
Track your parcel at: www.jtexpress.my or via the J&T Express mobile app (iOS and Android).
Please Inspect Your Order Upon Arrival
Upon receiving your parcel, inspect the outer packaging before signing for delivery where possible. If packaging shows damage or tampering, photograph it before opening. Once opened, inspect your order immediately. Any damage must be reported within 3 calendar days of the confirmed delivery date. See our Refund & Returns Policy for how to submit a damage report.
Accuracy of Delivery Address
It is the customer’s sole responsibility to ensure the delivery address provided at checkout is accurate, complete, and accessible. Goldvion Jewellery Gifting is not responsible for failed deliveries or delays due to:
- Incorrect or incomplete delivery address provided by the customer
- Inaccessible address at time of delivery attempt
- Refusal to accept delivery by the customer or recipient
If your parcel is returned due to an address error or refusal to accept, you will be required to pay the full re-delivery shipping fee before we reattempt dispatch. No refund will be issued for the original order.
Missed Deliveries and Uncollected Parcels
If a delivery attempt is unsuccessful, J&T Express will typically attempt re-delivery or hold the parcel at the nearest service point. Monitor your tracking updates regularly. If a parcel is returned to us due to multiple failed attempts, J&T holding period expiry, or customer unavailability, you will be required to pay the full re-delivery shipping fee before we reattempt dispatch.
Lost Parcels — Replacement Policy
If your tracking has not updated for an extended period, contact us at goldvionjewellery@gmail.com with your order number and tracking number. We will lodge a formal investigation with J&T Express on your behalf.
If a parcel is OFFICIALLY CONFIRMED LOST by J&T Express during transit (prior to delivery):
- Goldvion Jewellery Gifting will arrange one replacement dispatch of the same order at no charge to you
- The replacement will be processed within 5 business days of J&T’s written loss confirmation
- No cash refund will be issued — a replacement dispatch is the only resolution available
If the delivery failure is caused by customer-related reasons (incorrect address, refusal to accept), the cost of re-sending is borne entirely by the customer. J&T investigations may take 7–14 business days. Goldvion Jewellery Gifting is not liable for parcels confirmed as delivered to the address provided at checkout.
Contact
Email: goldvionjewellery@gmail.com | Instagram: @goldvion.jewellery (for non-urgent enquiries only). Always include your order number and J&T tracking number in shipping-related correspondence.